Bachelors in Engineering (Computer Science)
ITIL V3 Intermediate - Service Operations
COBIT Certified
Certified Scrum Master
BRMP - Business Relationship Management Professional certified
Program management
Service Delivery
People Manager
IT Service Owner : Accountable and Responsible for the IT services from concept to retirement. Be the single point of focus for business and IT operations, Own the IT service roadmap and establish operating procedures. Account management for the new contracts and service renewals.
Delivery Operations Manager : People Manager, Responsible for delivering the agreed service levels from the IT service management.
Process Specialist : Provide subject matter expertise for critical issues, develop knowledge management documents. Management reporting. Own P1 issues to resolution and support RCA
