Experienced project manager with a background managing large enterprise projects. Skilled in project planning, team leadership, budget management and problem solving. Proven ability to manage multiple projects and meet tight deadlines. Strong in client relationship management and able to increase customer satisfaction.
Proven experience in contact center with leadership role.
Strong understanding of customer services principles and practices.
Analytical and problem solving skills.
Excellent communication and interpersonal skills
Team leader at cosmote customer care for fixed, mobile and cosmote tv services and sales.
Supervisor at cosmote chat customer care and cosmote app technical support.
Account project manager at b2b clients and specifically of PPC SA
Traveling abroad, Snowboarding, football, biking, aquarist, swimming on a pool & open water, watch movies and series, cooking, playing guitar, diy projects, hiking.
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