I am a highly motivated , result-oriented individual, willing to go an extra mile to reach goals and learn along the way. For example, my last job as a call centre operator involved meeting specific targets on a daily basis, which I managed and sometimes surpassed while gaining better and effective means of improving the achievement of those goals. I am confident that this opportunity , i will thrive and deliver quality work within stipulated deadlines.
I look forward to contributing my skills and experiences to your organization if given an opportunity.
Diploma in Call centre management
Office managent certificate
Archives & Records Higher Certificate
Currently studying Bachelor of Government, Administration and Development (currently studying )
Graduating summer 2023.
2001-2003: Cleaning and cookery
I worked at a local restaurant cooking traditional fast food and cleaning of shop, hoovering , dusting and polishing.
Cleaning the shop using chemicals to high levels of cleanliness and neatness.
Responsible for cooking and preparing meals and prepare refreshments for customers.
Ensuring a high level of cleanliness.
2004-2012 : Worked at South African Police Service (Emergency Call Centre) as a Senior Telecom Operator .
Answering emergency phone calls .
Handling and receiving customer complaints .
Capturing data registration in the SAP system.
Dealing with rude callers and maintain company standards.
Handle confidential matters.
General administration.
Reading
Travelling
Interacting with different people of different cultures.
Sharing knowledge & ideas
Eager to learn
