Assistant Guest Relations Manager Seeking

Previous Employment Details:

THE TORCH DOHA (5 STAR LUXURY HOTEL) – March 2016 to Present
ASSISTANT GUEST RELATIONS MANAGER
 Ascertain that the front desk is manned at all times and that walk-in customers are catered to  Lead efforts to ensure a positive guest experience through exceptional call handling services  Make sure that reservations are taken properly and that any offers are communicated at the time of reservation  Coordinate the activities of guest relations officers to ensure that they are always available  Analyze customer feedback to ensure delivery of proper customer services  Handle staff schedules, rotating shifts  Respond to guests’ needs and anticipate ones that have not been stated

THE TORCH DOHA (5 STAR LUXURY HOTEL) – Oct. 2014 to
March 2016
GUEST RELATIONS SUPERVISOR
 Greeting and welcoming hotel guests and escorting them to
meetings rooms, restaurants or guest rooms.
 Prepare and coordinate the distribution of guest amenities,
welcome letters and fruit setups for VIPs and long-staying
guests.
 Coordinate with the Housekeeping department for special room
arrangements.
 Review and prepare next day’s arrival reports for VIPs and
those awarded special status.
 Room orientation services: explain in-room facilities including
the iPad services, mood-light system, interactive LED TV.
 VIP In-room/ in-car check-in.
 Explain and coordinate special room setups for honeymoon,
birthday and anniversaries.
SC Media Fox S.R.L. Romania Dec. 2008 – Oct. 2009
ASSISTANT MANAGER
 Assisted the General Manager in all aspects of the agency.
 Compiled daily reports for the overall operation
 Assisted in conducting meetings with other departments.
 Liaised with all departments.
 Set appointments and coordinated meetings.
 Processed all orders issued by the departments.
 Performed daily tasks in the absence of the manager.
 Maintained a good communication with all departments.