Experienced hotelier and Bachelor degree in hospitality management with successful Guest/ Customer Service track record with positive and Yes I can attitude and self motivated hardworking and dedicated towards the task and do not leave any stone unturned until I finish the task and reach the goal. Being a hotelier have had enough opportunity to know the need of different guests and dealing with different situations which have enable me to grow my leadership and management skills. Hence I believe I am the suitable candidate for any Guest/ Customer service role to exceed their expectation by anticipating their needs and providing excellent service experience.
Bachelor of Science in Hospitality and Hotel Administration from Institute of Hotel Management Pusa, Delhi (2009-2012)
Intermediate of Science from Tribhuvan University (2006-2008)
Assistant Guest Services Manager- Jumeirah Zabeel Saray- 2019-2021
Responsible for leading the team ensuring smooth operation and providing excellent guest service experience.
Handling Guest requests, complaints in a efficient and professional manner and obtaining their feedback for further improvement.
Maintaining professional relationship with inter depart.
Assisting the colleagues in busy operations.
Assisting the department head with departmental and managerial tasks.
Updating Guest feedback, colleague comment and taking measure necessary action.
Coaching, training and on the job training session to the new joiners.
Making the roster for the colleagues.
Keeping the track record of vacations, PHs of the colleagues and approving them accordingly as per business needs.
Last but not the least, always eager to help and assist who ever needs my assistance.
Front Office Team Leader- Jumeirah Emirates Towers- 2018-2019
Supervising the team with positive attitude to ensure smooth operation.
Providing excellent guest experience at all times.
Room assignment, VIP arrival report, Amenities and rooms inspection.
Follow up the payments from Travel Agents, Company and any other third parties.
Scheduling the staffs according to the business needs.
Last but not the least, always provide the full support to the team.
Front Office Supervisor- Sheraton Jumeirah Beach Resort- 2017-2018
Supervision the team with positive hands on attitude.
Always ensuring to provide high quality of guest experience in order to exceed their expectation.
Making the duty roster for the staffs.
Performing assigned tasks by the Duty Manager on timely manner.
Interacting with new people, Exploring new cultures, Listening to Music, Playing Cricket, Browsing
