I have almost 15 years of professional BPO/Call Center experience with two companies. This is an indication of my loyalty and dedication to my profession. Attached to this many years of experience are skills that I have earned: Excellent Communication skills, Strong Interpersonal Skills, Performance Management, Process Improvement, People Development, Employee Engagement, Client Relationship, and Customer Experience Champion.
15 Years of BPO/Call Center Experience
Graduate of Bachelor in Office Administration
Perfect Experience Champion (Customer Service)
Associate Manager for Operations
Hinduja Global Solutions
July 2018-April 2021
-Safeguarded Business, Client and People.
Team Leader
Hinduja Global Solutions
February 2012-July 2018
-Performance and Discipline Management, Engagement and Development
Quality Analyst
Hinduja Global Solutions
July 2009-January 2012
-Audited transactions based off client guidelines.
Quality Analyst
Accenture Philippines
April 2006-July 2009
-Audited transactions, partnered with Operations.
Traveling, Reading, Running and Watching Netflix shows.
