A quick learner and competent performer
Bachelor of Arts from Indira Gandhi National Open University, New Delhi
Currently employed with Cargo Motors Pvt Ltd Punjab and stationed at Jalandhar. Handling 5000 Automobile Spare Parts line items with accuracy and without any variation.
Football, Fitness Training, Painting
Profile
Customer-oriented, diligent, and well organized professional with management expertise; equipped with extensive experience in materials & service management and customer service. First-hand knowledge of deciphering vehicle issues by questioning customers. Proven ability to maintain a positive interface with mechanics, technicians and foremen. Accustomed with handling multiple tasks while maintaining adherence to company standards. Demonstrate exceptional verbal and written communication skills, combined with great interaction and rapport-building expertise. Technical proficient in utilizing Microsoft Office Suite, SAP NETWEAVER (Dealer Management System), Internet.
Areas Of Expertise
Leadership and Team Building Stores & Warehouse Management Problem Solving Attitude Customer Service Superior Interpersonal Skills Inventory Software Applications Read Schematics And Parts Diagrams Safety Compliance Strong Parts Experience Strong Client Facing Skills Spare Counter Sales Experience Expert Advisory Abilities
Work Experience
H.R AUTOMOBILES, FORCE MOTORS LTD. DEALERSHIP, SANGRUR, PUNJAB
WORKS MANAGER CUM STORE OPERATIONS MANAGER
MARCH 2012 – FEBRUARY 2015
• Ensured to provide prompt service to customers.
• Performed a wide-range of administrative and clerical duties, such as purchasing, order entry and production support, office management, customer service, client liaison duties, and problem solving.
• Responsible for maintaining inventory and scanning in new products.
• Ensured that the work area is kept to a high standard of cleanliness.
• Prepared and maintained records and reports on inventory; approved purchase orders and worked with accounting to process invoices.
• Provide timely cost estimation and availability for workshop, over the counter, email & phone inquiries.
• Get the correct part numbers of every vehicle using ELECTRONICS PART’S CATALOG and PARTS MODIFICATION INFORMATION.
K.K TRADING CORPORATION, ASHOK LEYLAND LTD DEALERSHIP, LUDHIANA, PUNJAB
SERVICE MANAGER/BRANCH MANAGER
AUGUST 2011 – FEBRUARY 2012
• Served as the primary point of contact for customers.
• Advised customers for needed repairs as and when required.
• Managed procedures for cash, cheques and accounts.
• Maintained contact with customers after purchase to ensure customer satisfaction.
• Developed and maintained documented procedures for the company.
• Supervised a team of 8 service engineers accountable for Ashok Leyland genset and harvester combine mounted engines preventive maintenance, service and overhaul.
• Determined product warranty status and assisted in processing customers’ warranty claims.
SALEEM MACHINERY STORES, ASHOK LEYLAND LTD DEALERSHIP, MALERKOTLA, PUNJAB
WORKS SUPERVISOR CUM PARTS SALES EXECUTIVE
APRIL 2009 – AUGUST 2011
• Handled stocks and inventory management systems.
• Placed orders for parts, stocking parts in inventory.
• Take customer’s order parts thru phone calls, counter orders, inquiries, quote and estimate.
• Monitor fast moving, moving parts stocks, loss sales and perform warehouseman duties.
• Inquire parts availability and price using LEYPARTS LINK and ASHOK LEYLAND SAP NETWEAVER (Dealer Management System).
• Assisted in the annual parts inventory; maintained neat and orderly stock.
• Maintained catalog of parts, and updated it on price changes.
• Ensured that Parts sales overall target is achieved.
Education
Indira Gandhi National Open University New Delhi
Bachelor of Arts with Major in Public Administration & History June 2013
With Minor in Office Administration and Export Process & Documentation
II Division
Senior Secondary Education from Punjab State Education Board S.A.S Nagar, Mohali
In Public Administration and History May 2005
II Division
Secondary School Education from Central Board of Secondary Education New Delhi
With Science, Mathematics, English March 2003
II Division
Skills & Interests
• LANGUAGES
English (Fluent), Hindi (Fluent), Punjabi (Working Knowledge), Arabic (Beginner), Urdu (Working Knowledge)
• IT SKILLS
Competent Microsoft Office user, SAP Net weaver Platform. (CRM, DMS, ERP), Internet
• SPORT
Football, Cricket, Weight Training
Training Seminars
• Attended One Day Training Seminar For Wty Claim Executives At Chandigarh Organized By Ashok Leyland Ltd.
• Attended One Day Training Seminar For Service Executives & Wty Claim Executives At Jaipur Organized By Ashok Leyland Ltd.
Personal Information
• Name : MOHAMMAD UMAR
• Born on : 29th January 1985
• Father’s Name : Mr. ABDUL SHAKOOR
• Gender : Male
• Nationality : Indian
• Marital Status : Unmarried
