Education
1995 – 2001: University of Szeged / Hungary
BA in European Business Studies
1992 – 1996: JATE University Szeged / Hungary
BA (Hons) in German Language
1984 – 1988: Júlia Bányai High School Baja / Hungary
Matura in Maths, History, Hungarian Literature & Grammar;
German; English; Business Studies
Professional Experience
Jan. 2012 – present: Bilingual Telesales Agent
Chapel Lodge Holiday Cottages Ltd. / UK
Oct. 2009 – Dec. 2011: Teacher of Modern Languages
St. Augustine’s Catholic College Trowbridge / UK
Sept. 2005 – Sept. 2009: Private Tutor of TEFL
Capita Education Resourcing Ltd London / UK
Sept. 2001 – Aug. 2005: Customer Service Advisor
Danubius Hotel Group Budapest / Hungary
Responsibilities
• Delivering excellent Customer Service
• Dealing with Customer Issues effectively
• Handling inbound & outbound calls from clients
• Managing the needs of the Guests
• Looking after various client accounts
• Meeting individual and team targets
• Liaising with Team leaders & Manager
Language Skills
• HUNGARIAN – native language
• ENGLISH – fluent / native level
• GERMAN – fluent
Other Skills
• Outstanding Communication skills
• Excellent Telephone manner
• Great Attention to detail
• Strong Team Player
• Good Keyboard skills
• Confident & Enthusiastic Personality
• Calm under Pressure
