Customer and Employee Satisfaction ▪ Insurance Partner Interaction ▪ Customer Relations and Service ▪ Team Leadership ▪ Workflow Management ▪ Work Efficiency Monitoring ▪ Contract Negotiations ▪ Quality Assurance ▪ Conducting Site Inspection ▪ Complete Paperwork and Documentation ▪ Reviews Repair Cost Estimates ▪ Relationship Management ▪
Robert’s Auto-Body
Oct 2015 – Present
Shop Manager
Robert's Auto-Body is sublet contractor for Mercedes- Benz,BMW,Opel and VW Collision repair facility.
Efficiently created Standard Operating Processes (SOP) and implemented them at all levels of office, production and marketing departments.
Additional notes of my job at Robert's auto body
As a member of Mercedes Benz of America quality repair management program my job is to ensure quality repair,customer satisfactory..
Working with teams in production in Body repair 3 teams total of 21 body technician,2 teams of paint technicians total of 10,one team in mechanical department and office staff (parts,estimating teams and customer service support team)
Managing sales,expenses and profits for all 4 auto groups to ensure maximum profitability( KPI- CSI) for the same ..
In addition working with sales and service departments to ensure that our customers are long term such as
Communicating with sales manager about potential sales ( if the car is not repairable or total loss that sales department can try to make sale of new vehicle to our customer )
Same to our Service department as up sale for warranty , maintenance required and such, in addition having service staff training to up sale Body and Paint work such as quick repair (dent and scratch program) as they have the car in service.
Will include sample as presentation in separate document .
GO BEs
Feb 2013 – Sep 2015
Shop Manager
Functioning as a painter instructor and shop production manager and increased sales by 50% and acquired two new contracts with Volvo and Toyota auto groups.(painter instructor with new Ceramic Clear coats as required for Mercedes Benz high class vehicle)
GO BE's was Volvo repair facility and my role was to help them in the transition to become Mercedes Benz and Toyota Certified repair facility .
Sonny's Auto Repair
Nov 2011 — Dec 2012
Self Employed
Managed a shop in Bosnia to build a modern repair facility in the country.
First modern Certified repair facility in Bosnia and Herzegovina from Mercedes Benz and VW in Sarajevo .
Lokey Automotive Group
Jan 2003 — Aug 2010
Fix Operation Manager
Managed parts, service and collision department with a total of 48 employees with 7 car lines on 2 locations.
Responsible for handling sales, profits, marketing, education of employees directly under a principal.
Additional notes
Lokey Automotive Group is one of the Tampa Bay prominent high volume auto body and collision repair shops,
first repair facility that was approved for Mercedes-Benz aluminum repair shops in state of Florida.
During the 8 years of tenure as manager(leader),implementing advanced production techniques and management practices allowed our team to set new productivity and profit records while maintaining the highest quality standards and customer satisfaction in the area.
For 4 years we were Platinum Dealer as 100% CSI ....
