TESOL certificate holder
Bachelor's Degree Holder in Information Management
Can work with minimum supervision.
Fluent in English and basic Spanish.
Hardworking and keen to details.
Trustworthy and customer service oriented
Company name : Concentrix (formerly known Convergys) - is a BPO Industry.
Account : Macys - is one of the biggest retail store in U.S. which also offers credit card to their customer that is exclusive for their shopping spree.
Nature of work :
Position : Business Processing Associate (September 2018 to October 2019)
Customer Service Associate II ( July 2017 to September 2018)
Technical Support Associate (March 2017 to July 2017)
Customer Service Specialist ( September 2016 to March 2017)
Customer Service Associate ( April 2014 to September 2016)
Account: Amazon (online shopping) - is known as the most leading online shopping website that showcase varieties of goods,products and services and even live insects.
Nature of work : Handles all customer\'s queries regarding a specific item and provide assistance in placing order, tracking shipment and how to process and exchange or return when applicable.
Position: Customer Service Associate ( October 2011 to February 2013)
Company name : Tech Mahindra ltd
Client : Globe Telecom (one of the top Internet Service Provider)
Nature of work : To provide technical assistance via phone calls as well as answer customer's queries.
Position : Technical Support Associate for Business Wireline
( March 2012 to May 2013)
Technical Support Associate for Residential
( October 2011 to March 2012)
