QUALIFICATIONS
14//03/2014 OPEX Programme
OPEX Blue Belt Trained (Certification in September)
02/10/2013 Service Management ITIL (IT Infrastructure Library)
Foundation Certificate in I.T Service Management
11/09/2013 The Chartered Insurance Institute
Certificate in Insurance (Cert CII)
14/08/2013 British Computing Society – The Chartered Institute for IT
BCS Certificate in business Analysis Practice
22/01/2013 PRINCE2 Training Organization
PRINCE2 Foundation
EDUCATION
2008-2012 University of Kent {2:1}
BSC (Hons) Business Information Technology
2007-2008 North West Kent College
BTEC National Diploma for IT Practitioners
WORK HISTORY
Allianz UK – Digital Design and Development April 2014 – Date
Business Analyst
• Responsible for requirements gathering and scoping of a travel mobile app
• Managing customer expectations and working with designers and developers to come up with the best solution option
• Working with the marketing team to clarify requirements, manage user testing and co-ordinate release changes for a corporate partner’s mobile app
• Analyse clients web strategy and work with developers to produce solutions options
• Serving as a liaison between the Customer and offshore development team.
• Responsible for gathering business requirements and preparing a Detailed Business Requirements documents for new mobile apps or websites
• Serving as a liaison between the developers and internal business customers in designing and implementing websites and mobile apps.
• Responsible for managing customer requirements from request of work up until implementation
• Analysing requirements for new work requests that come in to the Digital Design team
Allianz UK – Group Programmes (Change Management) Mar 2014 – Date
Business Analyst & Change Consultant
• Analyst on improving process which involves business travel from the UK to India
• Creation of cost benefit analysis to show benefits of improving this process
• Responsible for improving the web and digital part of the travel process
• Working on customer strategy alignment, capability and assumptions to improve process
• Identifying travel process improvement opportunities and prioritization
• Making use of data analysis tools to identify problems within the current travel process
AMOS UK – Professional Services Oct 2013 – May 2014
Project Manager & Business Analyst
• Responsible for managing the Equitrac Upgrade project which involves migrations across 25 UK sites
• Managing the day-to-day operational aspects of the project
• Monitoring and managing all contractors, consultants and third party suppliers within the project e.g. Ricoh
• Responsible for managing the deliveries for the Applix Decommission project
• Successfully created a report which analyses the position of the Allianz UK VC estate
Allianz UK – SD Retail (Fusion) March 2013 – Dec 2013
Project Manager
• Successfully delivered the Banner disaster recovery and uplift project
• Effectively managed the weekly, monthly rates releases and aggregator mappings
• Assumed the role of Release Manager on occasions when the Release Manager was unavailable
• Managed the project team including contractors and consultants from Banner and AMOS
• Prepared status and project progress reports for use in communication to stakeholders
• Responsible for managing the project budget
Allianz UK – SD Human Resources & Quality Assurance Sep 2012 – Mar 2013
Business Analyst & Project Manager
• Devised and implemented architecture diagrams for the HR & Finance departments which has helped to give a better understanding of how all IT systems are connected
• Managed and implemented the Trent Business Objects Upgrade project
• Successfully implemented the SFTP set up with external suppliers NOSCO in Denmark and Towers Watson in the UK
• Gathered requirements, analysed and assessed impact of implementing single-sign on for Trent
• Training the new graduates by giving functional and technical knowledge related to the project
Allianz UK – SD Commercial Aug 2010 – Aug 2011
Portfolio Management Officer & Project Manager
• Responsible for supporting project delivery within IT Commercial Lines
• Resource planning and administrative duties such as creating presentations
• Responsible for budget tracking on all expenses covered by the department.
• Assumed the role of Software Analyst and Assistant Project Manager on the MID Project
• Responsible for Business Analysis and PMO tasks on the Solvency II project
• Implemented 20% of IT small tasks within Allianz Engineering
Allianz SE (AMOS) – Germany May 2011 – June 2011
Business Development Intern
• Managed branch budget approvals for the Allianz Managed Operations Services departments
• Liaison between AMOS central and the AMOS branches (Netherlands, Ireland, Belgium, UK) with regards to budget management
• Designed and developed spreadsheets for the four AMOS branches (NL, IE, BE and UK) that calculate employees FTEs production capacity and base load
• Responsible for supporting different projects from a UK perspective by providing feedback in meetings and in video conferences
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