Technical Skills:
Operating Systems: Windows 7/8/XP, and Apple Mac OS X
Networks: Windows 2003/2008 Server, MS Exchange 2003/2007, TCP/IP, Active Directory, MAC OS X
Hardware: PC/Mac Hardware/Building Advanced, Cabling (Cat5E/6), Audio Visual Equipment, Video Conferencing. TCP/IP, Lexmark/Ricoh/Xerox/HP/Canon Printers, Intertel phone systems, iPad/iPhone/Android/Blackberry
Software: MS Office 365, MS Office 2007/2010, Outlook 2007/2010, VMWare, McAfee/Sophos Antivirus, IE/Firefox/Chrome, Adobe Creative Suite (Photoshop/Acrobat), Apple Final Cut Suite, Apple Keynote, Symantec Backup Exec, RAS SecureID, Intertel Phone Systems, Winpak Security Systems
Communications Equipment: Video/Audio Editing, Teleconference Support, Telephonic Equipment
PROFESSIONAL EXPERIENCE
IT Administrator / First & Second Line Support / Audio & Video Support Mar 2003 – Present
Fishburn Hedges, PR Agency, London
• Successfully oversee the operations of IT support along with the IT Manager supporting 100+ users, covering everything from basic formatting issues to PC rebuilds.
• Serve as the key contact for all electronic related issues, including the telephone system.
• Demonstrate excellent troubleshooting skills in fixing all calls at the user’s desk.
• Provide in-depth support of Windows 7/XP, Office 2007/2010 (Word, Excel, Outlook, PowerPoint), Back end support is on Active Directory, Exchange 2008 and Office365.
• Assist both PC users and 25+ Apple Mac users, at both desk and server level.
• Assist with Audio/Video support which includes filming & editing, Photography and sound systems for events.
• Provide excellent client support at external events as needed and achieved client satisfaction.
