CAREER HISTORY
2013 – Present LetsXL
IT Support Assistant at LetsXL Tenants Referencing. My main role is to provide IT support for the numerous departments within the company. Recently I have planned a new Network Infrastructure for the Referencing department in order to make the working environment more practicable and will be implementing this very soon. Also I am in the middle of upgrading the server to SBS 2008 and looking to integrate Exchange 2007 onto it. Other jobs include;
• General maintenance of PCs and other IT based equipment.
• Networking.
• Invoicing using SQL queries.
• Maintaining and updating our Intranet site.
• SQL/Database support.
• Exchange/Outlook support.
2012 – 2013 Conwy County Council
Completed 320 hours of unpaid work with the IT department for Conwy County Council, this work went towards my degree and it gave me some very good experience in numerous areas of IT Support.
Achievements
• AS400 Familiarisation
• Basic /Advanced Trouble Shooting
• Tech Support Documentation Tools
• Wireless Network Installation & Support
• Cabling & Patching Process
• Equipment disposal processing
• PC/Laptop Build (including Encryption)
• PC/Laptop Installation
• Citrix Support.
• SQL/Database Support.
2003 – 2009 British Army, Infantry Soldier
Was a member of the 3rd Battalion the Parachute Regiment, during my time here I completed 2 operational tours of Afghanistan and numerous overseas exercises. I started out as an infantry soldier and then became a member of the signals platoon where I spent the remainder of my time. Was told I was about to go on a promotional course, however at that time I had my heart set on leaving to try new things whilst I was still young.
Achievements
• Signals DET 2IC for B company (Rifle Coy) in Afghanistan 2008.
• Signals DET 2IC for B company (Rifle Coy) in Oman on pre deployment ex.
• Completed Bowman Instructors course.
• Radio Op for Main in Afghanistan 2006.
• Join as an infantry soldier and become a member of B Company.
EDUCATION
2011 – 2013 Coleg Llandrillo, FdSc IT Support (achieved Merit)
1998 – 2003 Ysgol John Bright, 6 GCSE`s
OTHER COURSES
2011 Emergency First Aid
2011 Level 2 Award in Health and Safety in the Workplace
2011 ECDL Part 2
2009 ECDL Part 1
2008 Apprenticeship in Communication Technologies (Telecoms)
2008 EDEXCEL Level 2 NVQ for Communication Technology Practitioners
2007 Regimental Signal Course
2007 Course of instruction on BOWMAN Basic Signaller
2005 All Arms Medium Stressed Platform Unit Riggers Course
2005 British Military Parachute Course
