Work Experience
BT Openreach : May 2011 – Present
Operational manager for MOD Civilian Work Attachment
• Providing leadership, motivation and coaching for a team of 11 engineers joining civil workforce after serving in the armed forces, to ease integration into the civilian workforce
• Handling and resolving customer complaints
Multi skilled engineer
• Providing end users with fibre optic internet connections and ensuring all home networking set up is correct and working.
• Overhead repair and provisioning of end user telephone lines and cabling.
Long term management cover Feb – Jul 2012
Short Term Cover: Jul – Aug 2012
Sept – Oct 2012
• Providing leadership, motivation and coaching for a team of 14 engineers of mixed skills sets.
• Managed team to maximize productivity, improve customer satisfaction and maximize revenue
• Handling and resolving customer complaints
Qube GB Ltd: Oct 2009 – May 2011
Supervisor:
• Managing a team of 26 engineers with different skill sets, to improve quality and maximize revenue gained for the company
Controller and Routing:
• Responsible for receiving and routing 500+ tasks every afternoon for the next day
• Managing, planning and executing 500+ jobs daily to all southern engineers (60 engineers)
Installation and Faults Engineer:
• Installing, maintaining and faulting home networks an telephony systems
Packet Exchange Ltd: Jul’06 – Mar’09
Provisioning Engineer:
• Providing end to end IP connections
• Administering & designing LANs, WANs internet/intranet
• Configuring IP switch routing throughout a global switch network
• Ordering RIPE IP addresses
• Communicating and negotiating with users, specialists, other staff and suppliers.
• Network connectivity troubleshooting, ping, tracert, and telnet.
• Responsible for communication protocols, configuration and integration
• Switch configuration in particular VLAN configuration/troubleshooting.
• Working with multiple technical platforms
Key skills and Competencies
• Good understanding of static and dynamic routing.
• Have a good technical network background.
• Working knowledge of major networking components & hardware components.
• Knowledge of website abuse incidents, problems & change management.
• Ability to explain technical issues clearly to non-technical colleagues and customers.
• Thorough understanding of Windows & OS X
• Able and willing to work flexible hours in the UK when necessary.
• Extensive knowledge of Microsoft based operating systems, including Windows Server 2008, Windows XP, Vista, 7 & 8
Academic Qualifications
CompTIA A+: Certified March’11 (National IT Learning)
CompTIA Network+: Certified May’12 (National IT Learning)
NVQ Level 3 ICT: Diploma completed December’12 (Edexel)
MCTS: Certified May’13 (National IT Learning)
CCNA (Cisco): Certified August’13 (National IT Learning)
