Career summary
Sep 2013 – Jan 2014 ABU DHABI MUNICIPALITY (ADM)
Operations Specialist (Command and Control Room) – Contract
Outline:
Established in 2007, the ADM acts as the focal point of municipal planning and oversees public works projects in the Emirate of Abu Dhabi, United Arab Emirates. Whilst working in the Tunnel Operation Control Centre (TOCC) based at Sheikh Zayed Tunnel, I was responsible for directing the delivery of traffic detour control, roadway marking, signage installation and maintenance programs for two tunnels, and their approaches.
Key responsibilities:
• Provided the required detailed planning and coordination of manpower, equipment and facility resources to achieve traffic operations program service delivery, and safety, standards
• Monitored traffic on the SCADA monitor and provided direction to crews in response to incoming emergent situations
• Responsible for crew training and orientation, safety training, and enforcement, and provided hands on support services for 6 Emirati ADM Supervisors in Tunnel Operations
• Provided working direction and ensured that the completed work met standards of productivity and quality, and reviewed and assessed operational performance and standard operations procedures formulated by the contractor
• Prepared regular operations progress reports and gave operational guidance to the tunnel operation manager
• Event Planning, review meetings and de-brief
• Investigated incident reports and prepared observation feedback
• Developed excellent working relationships with multiple stakeholders
Mar 2011 – Sep 2013 DEPARTMENT OF TRANSPORT (DoT), Abu Dhabi, UAE
Traffic Operation Supervisor (Command and Control)
Outline:
While working in the Traffic Control Centre (TCC), I was chiefly responsible for monitoring the traffic through CCTV and coordinating with other agencies, departments and divisions to ensure that the proper support activities were accomplished.
Key responsibilities:
• Coordinated with subordinated supervisors to ensure that the planning, scheduling and implementation of traffic signals was cost effective, and completed within established timeframes with the applicable regulations, policies and procedure followed
• Managed the operation of the Traffic Operations section, supervised the installation and maintenance of traffic control devices
• Responded to emergency calls and situations as needed or directed, conducted incident management
• Established and maintained effective working relationships with state agencies such as, DoT Operations, AD Police-GHQ, SAAED Patrol and Al Sahraa
• Compiled and maintained daily progression incident reports, traffic count data, and daily/weekly/monthly and observations incident reports
• Trained employees in proper work methods and practises, and made periodic inspections to ensure established methods and safety practises were followed at the control room
• Escalated incidents that required the intervention of higher management and performed on-call duty when required
• Event planning, review meetings and de-brief meeting
• Investigated complaints regarding work activities, forming communication channels to discuss requests and complaints, and reporting actions to be taken and results of meetings to supervisors
• Assisted in the development TMC Operations Procedures and the training manuals
Key achievements:
• Gained the ability to understand, interpret, carry out instructions, and accurately evaluate work, abilities and attitudes of subordinates
• Gained the ability to organise, deploy and lead a large workforce to meet service demands and to initiate changes in response to changing, and emergent situations
Feb 2003 – Jan 2011 TRANSPORT FOR LONDON Traffic / Operator / Controller / Supervisor
Outline:
While I worked at the London Streets Traffic Control Centre (LSTCC), my responsibilities were similar to the job’s I carried out at the Traffic Control Centre (TCC), Abu Dhabi
Mar 2001 – Dec 2002 TRANSPORT FOR LONDON Budget Administrator
Key responsibilities:
• Worked closely with team members to establish initiatives, objectives, and strategies for ensuring that the spending was diligently executed within the budget and time limit
• Established internal controls to monitor operations and maintain budget limitations
• Provided financial advice by understanding the operational dynamics, reported the over spending to the management and formulated recommendations
• Managed and supervised the purchase ledgers
Nov 2000 – Feb 2001 GODFREY ALLAN FINANCIAL Accounts Assistant
Key responsibilities:
• Orchestrated the Staff WIP management including preparation of time ledgers on individual projects whilst detecting discrepancies
• Invoiced clients and dealt with their year end procedures
• Administered debtors ledger whilst ensuring minimisation of bad debts
Previous professional engagements
Oct 2000 – Nov 2000 LAMBETH COUNCIL Senior Finance Officer
Feb 1999 – Aug 2000 ADVANCED COMPUTER GROUP Accounts Assistant
Mar 1988 – Jan 1999 MULTIPLE AGENCIES Accounts Administration
Credentials
Professional Development Association of Accounts Technician (Jun 1992)
• Foundation stage
GCSEs Norbury Manor High School for Girls, Norbury
• 7 GCSEs including Maths, English and science
Skill snapshot
• Commercial acumen
• Resource planning
• Decision making
• Problem solving
• Project management • Communication skills
• Operations and maintenance
• Control room management
• Reports
• Lead, train and enthuse team members
Additional Information
Driving license Available
Disclosures CRB checked
