I'm a motivated and versatile professional with a strong background in customer service, HR administration, and payroll. Based on my current studies and professional experience, I have a solid foundation in business principles.
Over the years, I have hones my communication and problem-solving skills through hands on experience as a Customer Service Representative at Ibex Global Limited, where I delivered exceptional service in a fast-paced call centre environment.
Additionally, my time at Restaurant Associates Limited allowed me to excel as Payroll Clerk, ensuring accurate and timely processing of wages, taxes and deductions. I also gained valuable experience in HR administration, maintaining employee records and coordinating recruitment and onboarding activities.
My multitasking abilities and attention to detail were put to the test as I handled various roles including Accounting Clerk and Filing Clerk. These experiences have taught me the importance of maintaining accurate financial records and efficient organisation.
Beyond my professional pursuits, I've actively engaged in community service and demonstrated leadership as the Entertainment and Cultural Coordinator at Portmore Community College.
I am passionate about continuous learning and embrace challenges as opportunities for growth. I'm eager to bring my diverse skill set and strong work ethic to contribute to the efficiency and success of your organisation.
I'm excited to explore potential opportunities to leverage my skills and make a meaningful impact. It is my pleasure to connect and discuss how I can be an asset to your team.
CXC which is GCSE equivalent in the following subjects:
Mathematics C
English B
Accounting C
History B
English Literature B
Information Technology B
Business Studies B
Human & Social Biology B
Skills include:
Effective Communication Skills: effective communication with customers, colleagues and management.
Customer Service: dealing with customers and resolving issues or queries.
Problem Solving: identifying problems, analysing data, and finding solutions.
Attention to Detail: accuracy when handling financial data, employee records and customer information.
Time Management: balancing multiple responsibilities and meeting deadlines.
Organisational Skills: managing of paperwork, records and tasks efficiently.
Data Entry and Analysis: handling data entry tasks and analysing financial and employee data.
Mathematical Skills: calculating payroll, taxes and financial reports.
Payroll Processing: familiarity with payroll procedures, tax regulations and employee benefits.
HR Policies and Procedures: understanding HR processes, onboarding, employee records management and compliance.
Software Proficiency: familiarity with various software tools like MS office, accounting software and customer service platforms.
Confidentiality: handling sensitive information.
Adaptability: being able to handle different tasks and roles within an organisation.
Teamwork: collaborating with colleagues from different departments to achieve common goals.
Conflict Resolution: dealing with conflicts or issues that may arise with customers or colleagues.
Interpersonal Skills: building relationships with customers, colleagues and suppliers.
Customer Service Representative, September 2020 - June 2023
provided exceptional customer service and support to clients in a fast-paced call centre.
Assisted customers with enquiries, issues and product/service information.
Resolved customer complaints and concerns, ensuring a positive experience.
Achieved consistently maintained high customer satisfaction ratings.
Handled a high volume of calls daily whilst maintaining quality and efficiency.
Payroll Clerk, 2017 - 2020
Efficiently managed and processed payroll for employees.
Ensured accurate calculations of wages, taxes, and deductions.
Addressed payroll-related enquiries and resolved issues promptly.
Human Resource Clerk - 2016
Assisted HR department with various administrative tasks.
Maintained employee records and updated databases.
Coordinated recruitment activities and new hire onboarding.
Accounting Clerk - 2015
Supported the finance department win bookkeeping and data entry.
Assisted with invoice processing and reconciliation.
Collaborated with colleagues to prepare financial reports.
I enjoy reading and learning about various culture.
Travelling and being globally aware.
Spending quality time with family and friends.
Nature wallks
