Profile
Highly accomplished business and quality assurance analyst and internal auditor with experience at implementing and managing a variety of different projects to achieve business objectives. Practiced in delivering projects to meet stakeholder requirements and providing process and procedural improvements to achieve goals and mitigate risks. Experienced in quality assurance, audit and project management in a financial risk environment whilst managing stakeholder relationships.
Areas of expertise include:
Quality assurance and internal audit Strategy
Project management
Operational risk management
Process improvement
Finance
Strengths include:
Organisational skills
Problem solving
Time management
Communication
Adaptability
Data analysis
Career History
October 2014 – Present
Risk Reporting Operational Assurance Advisor – Senior Analyst
J.P. Morgan Chase & Co., Bournemouth
Supporting the Firmwide Risk Reporting function as an independent advisor to verify controls and assess their implementation and effectiveness in mitigating operational risks.
Scoping, designing and leading quality assurance tests to verify and assess risk components, reporting on the findings, and recommending action plans to address operational risks and process deficiencies.
Defining testing requirements and analysis required to effectively verify operational processes/procedures.
Presentation of testing results to senior management to aid in implementation of process improvements.
December 2012 – October 2014
Operational Quality Analyst
Nationwide Building Society, Bournemouth
Providing detailed analytical support to the Operations’ Senior Management Team, including auditing and analysis of processes.
Identifying operational risks in relation to business processes and implementing solutions.
Providing feedback of quality results to business areas, including monthly quality reports, monthly review meetings and presentation of results to senior management.
The development of analytics detailing the various mortgage teams performance and the presentation of results to senior management to aid in decision-making.
March 2012 – October 2012
Commercial and Administrative Controller
Mostyn’s Ltd. Christchurch
Developing corporate and marketing strategy and assisting the Managing Director in achieving company objectives.
Commercial and administrational duties including liaising with suppliers, purchasing, development of the company website, stock ordering, digital marketing, distribution and control, database management and liaising with the Managing Director for various projects.
Development of the company website to attract new customers and generate larger sales through online marketing strategies.
Education
Master of Business Administration (MBA) – Merit (AMBA Accredited) The University of Southampton
September 2012 – November 2015
Modules studied: Accounting: managing and measure performance, Application of management skills, Consultancy, Contemporary marketing, Corporate finance, Decision modelling and analysis, Dissertation, Effective leadership, Managing people for performance, Organisations in a global context, Quality and operations management and Strategy
Master of Science (MSc) – Merit
Bournemouth University
September 2010 – September 2011
Modules studied: Contemporary business issues, Contemporary issues in management, Dissertation, Marketing and strategy, Managing in global markets, Managing networks and relationships and Managing people
Bachelor of Arts – Music Technology – Upper Second Class Honours (2.1)
Thames Valley University
September 2006 – June 2010
Previous Work Experience
October 2012 – November 2012
Online Content Administrator, Kondor Ltd., Christchurch
September 2006 – December 2010
Live Sound Engineer (Freelance)
September 2008 – June 2010
Team Leader, Argos, Bournemouth
September 2004 – August 2008
Team Leader, Sainsbury’s, Bournemouth
Further Training
Microsoft Excel
‘Excel with Business’ training course
LERC Lean Enterprise Research Centre and Cardiff University
Certificate of Lean Competency LCS Level 1a
Software applications – Microsoft Word, Excel, PowerPoint and Visio
Additional Experience
Travel experience – Austria, Aruba, Croatia, Czech Republic, Egypt, France, Germany, Greece, Iceland, Italy, Jamaica, Netherlands, Poland, Slovenia, Spain, United Arab Emirates and United States of America.
