With over 10 years of experience in customer facing roles, call center roles for leading brands and contact centers, i have amassed a wealth of customer service skills in busy and demanding environments.
In my last role with Amazon.com I was responsible for call handling complaints handling agent monitoring coaching and ongoing customer care across their entire range of products and services. This role has given me a great amount of confidence in dealing with a wide range of customers, high value transactions, complaint resolution and follow up customer care.
I feel that my skill set and eagerness to learn fit perfectly with the requirements you are looking for in a candidate.
10+ years of customer service
High school deploma
Amazon.com October 2019- April 2023 Started as a customer service agent moved to a supervisory role then moved to the back office team as a specialist
Takealot.com June 2015 - October 2019 Started as a customer care consultant then moved to a supervisory role
Pc gaming
outdoor adventure
hiking
skydiving
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