PROFESSIONAL EXPERIENCE
Royal Canadian Mounted Police (RCMP), Ottawa, Canada October 2013 – Present
Project Manager, Business Solutions Consultant
Managed and analyzed planning, design, development and implementation of Single Point of Contact (SPoC) project for Canadian Criminal Real Time Identification Services (CCRTIS) at the RCMP-NHQ
Interviewed Forensic Science and Identification Services (FS&IS) business line, including Fingerprint Services, Biometric Business Solutions (BBS), Criminal Records and Canadian Police Services Information Centre (CPSIC) teams, analyzed various entry points into CCRTIS in order to prepare the Requirements package for the new Contact Centre Solution
Worked in conjunction with RCMP’s CIO Sector (Client Portfolio Management office) and Shared Services Canada (SSC), met with market vendors and analyzed current market Contact Centre Solutions in accordance with Business Requirements
Managed and prepared project deliverables, including Project Charter, Project Plan, Business Requirements Document, Technical Options Analysis, Statement of Sensitivity (SOS), Project Cost Estimate and Project Implementation Plan
Customer Expressions Corporation, i-Sight, Ottawa, Canada July 2011 – October 2013
Project Manager / Senior Business Analyst
Managed planning, design and development of i-Sight Case Management projects, implemented i-Sight Solution for various clients from diverse industries and backgrounds
Implemented a variety of Case Management Application Systems, including Medicaid Fraud Investigations, Corrective/Preventive Actions (CAPA), HR and Employee Relations Investigations, Incident Management and Customer Complaint Management
Responsible and accountable for all Project Management and Business Analysis tasks and activities through the entire project lifecycle from Analysis and Design to Development, Test, Implementation and Operation/Maintenance
Managed and prepared all project deliverables, including but not limited to Project Plans, Business Requirements Document (BRD), Software Requirements Specifications, Test Plan and Test Cases, Data Migration and Systems Integration Requirements
Participated in improvement and optimization of company’s business processes and procedures
Major clients include: Mississippi Division of Medicaid, West Virginia Bureau for Medical Services, JP Morgan Chase, Cambia Health (Regence BlueCross), McMaster University, Carmeuse Lime and Stone, Caron Treatment Center, Vanguard Health, Worksafe BC, East Kentucky Power Cooperative, Alberta Justice, American Red Cross, Wise Regional, Novo Nordisk, BlackRock
CGI Information Systems and Management Consultants, Ottawa, Canada October 2010–July 2011
IT Service Management Business Analyst
Worked with CGI’s IT Service Management (ITSM) Transition and Evolution Team as a Business Analyst, performed Client Solution Business Analysis, as follows:
1-US General Service Administration (GSA) Cloud Services
Conducted detailed analysis of Reporting Requirements for GSA Cloud Service Management Solution, developed Reporting Specifications for System and Infrastructure Availability, Help Desk Incidents and Service Requests
Participated in the development and revision of Support Model
2-Information Portal (PureShare)
Performed comprehensive analysis of the existing reports in BMC Remedy ITSP Report Centre (Chorus), mapped into corresponding BMC Remedy ITSM Modules, including Service Request Management, Incident Management and Change Management
Developed Reporting Specifications for Information Portal Dashboards
Assisted Design and Development teams
3-Rio Tinto Alcan
Conducted analysis of Current Situation, participated in the design of Target Solution, prepared and maintained documentation
4-Middleware (TIBCO) Phase II
Developed and maintained Client Implementation Plan for the monthly releases
5-Template Improvement, Content and Document Management
Improved Support Model, Test Plan and Test Report templates
Archived, organized and maintained project documentation on SharePoint (Ensemble) site
Hewlett-Packard (HP) Canada, Regina, Canada November 2007 – October 2010
Customer Project / Program Manager II
Worked in conjunction with Information Services Corporation of Saskatchewan (ISC), the major HP client in Saskatchewan, both as a Business Analyst as well as the Release Manager in AMS team, performed a variety of Business / Systems analysis and Project Management tasks on numerous projects, as follows:
1-Vital Statistics Modernization Program – including 3 projects: Vital Statistics Act 2009 Prerequisites,¬ Vital Statistics Document & Data Conversion, Vital Statistics System Upgrade
Conducted thorough analysis of Vital Statistics business processes as well as features and functionalities of the old Vital Statistics software application, obtained a detailed understanding of current processes
Interviewed Vital Statistics staff at ISC, conducted workflow analysis of different units, identified overlaps and redundancies
Articulated detailed documentation of Vital Statistics As-Is processes, ensured all processes/modules align within the mandated regulatory and compliance requirements for the corporation
Attended decision making sessions with sponsor, registrar, project and operational managers to confirm key items for modernized Vital Statistics, recommended business solutions that satisfied sponsor and other stakeholders, identified new processes based on decisions made, discovered gaps in existing processes
Modeled Vital Statistics To-Be processes, designed and documented process maps
Assisted project managers in developing Business Cases for Vital Statistics Act 2009 Prerequisites and Vital Statistics Document & Data Conversion projects
Documented comprehensive Business Requirements for Vital Statistics Act 2009 Prerequisites project, including high-level and detailed requirements
Designed and documented Process Maps and Use Case Model for Vital Statistics Act 2009 Prerequisites project
Defined and documented high-level Requirements for Vital Statistics System Upgrade project, elicited Business Requirements for each enhancement within business processes, evaluated technical changes required to accommodate future requirements
Conducted research on diversity and complexity of different Registration Books in Vital Statistics Vault
Elicited comprehensive Business Requirements for Vital Statistics Document & Data Conversion project
Collaborated with project manager during the RFP Process, met with Contract Manager and Risk/Security Manager to gather information required to release the RFP, met and consulted with Vendors during RFP process
Performed Promotions to Test and Production environments, created Work Orders in HP OpenView Service Desk and assigned them to Developers, Test Lead and Testers as well as follow-ups and coordination required
2-LAND Integrity and Customer Enhancements
Interviewed various ISC business units affected by LAND system problems in order to understand root cause of required changes
Identified/addressed gaps between business needs and LAND system, conceptualized business solutions and processes
Gathered and analyzed business requirements for each change, translated into high-level and detailed requirements
Refined requirements, business needs and objectives via JAD sessions and client meetings in collaboration with all stakeholders
Attended Design Review sessions to review technical designs from development team, ensured requirements were entirely addressed by designs, served as liaison between client and development team
3-Business Process Improvements
Conducted comprehensive analysis of a number of major processes within AMS team, including Maintenance Release Process, Defect Tracking Process, Change Control Process and Month End Processes
Met with Project Lead, Change Manager, Application Manager, Test team and other experts within AMS team, reviewed ongoing processes, identified overlaps and redundancies
Recognized and evaluated alternatives, modeled systematic process maps to facilitate constant process improvement
Performed Gap Analysis between current As-Is and To-Be processes
Met regularly with managers to review and refine process maps
4-GeoSask Phase II
Interviewed Geomatics and Marketing business units at ISC, obtained comprehensive understanding of Market and Product Requirements which were developed using Black Blot methodology
Analyzed MRDs and PRDs and translated into high-level and Detailed Business Requirement in an organized manner, validated requirements to be complete, correct, consistent and achievable
Documented individual Use Case specifications as well as Use Case Model
Maintained focus as priorities changed, kept business needs in perspective, communicated changes to business lines in an understandable, justified and acceptable means
Created Requirements Traceability Matrix once technical designs were signed off
Attended weekly status meetings, managed and communicated requirements throughout portal enhancement life cycle
5-Technical Environment Upgrade
Assisted project manager in developing and maintaining project timelines and scheduling project tasks
Created Work Orders for project tasks in HP OpenView Service Desk and assigned them to team members, created Issues List and kept track of all descendent issues logged into HP OpenView Service Desk, followed up status of each issue and ensured issue to be resolved and closed, maintained Issues List updated during the project
Prepared Development Test Plan
6-Common Output Management System (COMS)
Obtained a detailed understanding of ISC’s Common Output Management System (COMS) business functionality and business process descriptions
Interviewed ISC business units and elicited client needs
Evaluated information gathered from multiple sources, analyzed user requirements, reconciled conflicts, decomposed requirements into Features, Business and System Requirements
Attended weekly status meetings, coordinating with Development team to ensure requirements were met correctly
Elicited Requirements Traceability Matrix and User Manual documentation
7-Best Practices Research
Conducted research on organizational best practices for a number of theme areas in order to develop a vision for the future of ISC’s LAND system
Organized research materials into a comprehensive presentation and presented to ISC upper management
8-Business Intelligence
Conducted JAD sessions and Business Intelligence Information Gathering Workshops, involved Business Intelligence SME and various business units at ISC, delivered presentations, facilitated meetings and discussion
Identified core business processes, core business data, Data Models, history and archival, current decision making processes, strategic business initiatives and Key Performance Indicators (KPIs)
TRLabs Regina, University of Regina, Regina, Canada January 2007 – August 2008
Graduate Student
Worked towards the completion of my MASc’s project on Agent Simulation in Healthcare
In this work, I investigated the paradigm of modeling healthcare system behavior through an Agent Simulation. I explored macroscopic and microscopic perspectives of Canadian Healthcare in order to examine healthcare systems mechanisms and policy, as well as behavior of individual system components. Examples of Canadian Healthcare components presented in this work are as follows:
1-Hospital Bed Allocation System
This system models the process of Bed Allocation and Discharge through a population of Software Agents within an Agent-based Software System. Actual data records of bed usage, taken from the Neurosurgery department at Regina General Hospital, were used with the simulation at the frequency of usage in actual physical system. Agents interacted with each other, evolving over time, and the overall behavior of the system was monitored though different hypothetical conditions which simulate the real world. The system allows administration to increase average bed occupancy percentage while reducing patient waiting time. The summary of the tasks I performed are as follows:
Interviewed employees and management of Neurosurgery department at Regina General Hospital
Conducted workflow analysis of Neurosurgery department
Analyzed, manipulated and cleaned up actual data records
Designed As-Is processes, implemented and visualized processes through Mobile Software Agents
Modified dynamics that affects patient flow and monitored various system behaviors
Technologies: Agent-based Modeling, Mobile Software Agents, Java, NetBeans IDE 5.5, TEEMA, Flash CS3 Professional, Photoshop CS3, MS-Office 2003
2-Diabetic Patient Agent Simulation
The Diabetic Patient Agent is a representation of a Diabetic patient through the structure of a Mobile Software Agent. Inputs to this agent model are critical items such as Food, Exercise and Insulin intakes, as well as a number of Risk factors for Diabetes such as Age, Gender and Ethnicity, while the outputs are major medical test results for Diabetes such as Blood Glucose. The simulation is validated and verified and it represents the time evolution of Patient Agent outputs which deteriorate over long term period.
Technologies: Agent-based Modeling, Mobile Software Agents, MATLAB, Power Point 2003
Web Designer and Developer
Maintained TRLabs Mobile Agents website
Selected and organized information to include on website
Designed and modified website’s appearance and layout
Created and optimized content for website using a variety of graphics and animation
Technologies: PHP, HTML, JavaScript, Dreamweaver MX 2004, Photoshop CS, Windows XP
Women’s Centre, University of Regina, Regina, Canada May 2007 – August 2007
Web Designer and Developer
Designed and developed a website for Women’s Centre at the University of Regina
Designed website layout and web page templates, organized information to include on website
Created and optimized content for website using a variety of graphics and animation
Technologies: Dreamweaver CS3, Photoshop CS3, JavaScript, HTML, Windows Vista
Cardan System Co., Tehran, Iran March 2004 – August 2005
Business Analyst
Analyzed and designed Stock Trading System for Ghadir Invest Co., the largest investment company in Iran
Interviewed client, assessed and evaluated business needs, analyzed business workflow, modeled and designed business processes
Elicited Business Requirements including high-level and detailed requirements
Prepared various work products including Glossary, Rules, Use Cases, Object Model and Vision
Developed Requirements Management Plan and Use Case Model
Cooperated with design team to model User Interface and Data Model
Technologies: UML, Rational Rose 2002, Office 2003, Windows XP
Rayvarz Software Engineering Co., Tehran, Iran September 2002 – February 2004
Software Designer and Developer
Designed Sales System, a subsystem of a total MIS system
Prepared analysis-design and deployment models, analyzed and designed classes, and participated in development
Trained Test team on system and worked with them in solving raised bugs
Supported system for new requirements, including adding new features and solving bugs
Developed Cash system, a subsystem of a total MIS system
Added new functionalities and enhanced features of system by writing, modifying and testing SQL programs and redesigning a number of GUIs
Tested system rigorously to ensure accurate functionality and to match predetermined test scenarios
Redesigned and produced GUIs, designed and prepared Online Help, User Manual and other documentation for existing software applications
Technologies: UML, Rational Rose 2000, Visual Basic, SQL Server 2000, PL-SQL, Oracle 8i, Windows XP, 2000, 98, FrontPage
Cardan System Co., Tehran, Iran January 1998 – August 2002
Software Developer
Participated in development and testing of a total MIS system including Sales, Cash, Inventory and Book keeping subsystems
Customized software by adding functionality and enhancing features through writing, modifying and testing SQL programs and redesigning GUIs
Prepared Online Help and User Manual documentation
Communicated effectively and frequently with client to respond their concerns, issues, feedback and questions
Trained users to do data entry and generating reports
Provided extensive support, including software installation, configuration and troubleshooting
Reproduced and reported bugs, ensured operations ran efficiently
Technologies: Visual Basic 6.0, C, SQL Server 2000, FrontPage, Windows XP, 2000, 98
ACADEMIC WORK EXPERIENCE
University of Regina, Regina, Canada September 2007 – December 2007 Graduate Teaching Assistant
Organized solutions, references and other materials for assignments and projects
Marked class assignments and projects
University of Regina, Regina, Canada September 2006 – December 2006
Graduate Teaching Assistant
Organized solutions, references and other materials for assignments, projects and exams
Assisted in preparing exam questions, both mid terms and final
Administered and monitored exam sessions
Marked exam papers, class assignments and projects
University of Regina, Regina, Canada January 2006 – April 2006
Graduate Research Assistant
Conducted research, literature reviews and surveys on Agent-Based Modeling technology
Compiled research results into a running program and presented to the research group on a regular basis
EDUCATION
Master of Applied Science (MASc), Electronic Systems Engineering 2008
University of Regina, Regina, Canada
Bachelor of Applied Science (BASc), Computer-Software Engineering 2002
I.A. University, Tehran, Iran
