September 2008: University of Greenwich
BSc - Computer Systems and Software Engineering (Pass)
September 2004 – June 2006: Bexley College
Advanced Vocational Certificate Education ICT (Pass)
September 1999 – June 2004: St Michaels R.C Secondary School
GCSEs 10 A-Cs; Math, English Literature, English, GNVQ ICT
April 2016 - Present: Darent Valley Hospital – Clinical Systems Support Administration/IT Trainer
• Deliver training and support on new clinical processes as well as new IT systems on site, remotely and in classroom settings
• Prepare training sessions, scripts and training plans
• General administrative duties
• Setting accounts for new starters and emergency locums
• Work in conjunction with other IT trainers and the IT Training Manager to review training courses
• Floor-walking support clinical staff members on Go-Live systems
• Deliver training and support on new clinical processes as well as IT systems on site and in classroom
April 2015 – April 2016: Guys’ & St Thomas’ Hospital IT Trainer
• Identify and develop appropriate learning plans and solutions to meet individual and group learning aims and training needs.
• Floor-walking and support on site and out of hours
• On call where required on a shift basis
• Deliver training and support on new clinical processes as well as new IT systems on site, remotely and in classroom settings
• Deliver training both internally and externally on a wide range of clinical and non-clinical IT systems to groups or individuals based on the methodology and key principles of the IT Training department and TAP/TPMA trainer delivery standards or similar.
• Prepare training sessions, scripts, training plans, formative and summartive exercises, handouts and other training support material to support blended learning solutions.
• Provide 2nd line Microsoft Office and clinical system support to all users via service now. Resolve IT system user errors by using “remote access” software or via e-mail, phone and face-to-face communication
• Test new software/hardware and make relevant adaptations to all training materials to support new training practices across the organisation
April 2013 - September 2014: Guys’ & St Thomas’ Hospital –Senior Medical Secretary
• First point of contact with patients, MDT team, management and consultant from other hospitals; dealing with all types of phone calls promptly and efficiently, providing immediate response and re-assurance.
• Work closely with PAL to deal and mange patient complaints
• Update and maintain patient record and demographic details to prevent unnecessary delay
• Apply my diplomacy approach to chase consultants to post patients and GPs letters within 5-10 working days
• Managing and arranging necessary infrastructure including training for new doctors
