I have more than 13+ years experience which includes Client Service Operations Management, Sales and HR filed of services.
Bachelor's degree
Qualitas Material Testing Laboratories – Dubai, UAE- 2014 to 2021
Develop effective communication platforms for clients and staff.
Inspire repeat-business from clients.
Conduct customer service workshops & presentations
Monitor and measure client satisfaction.
Liaise with different departments about client queries.
Offer advice to clients on services and products.
Develop surveys and capture client information
Participate in marketing campaigns.
Deal with client requests and troubleshoot problems.
Process Associate
TCS- India - 2021 to 2014
Worked under project of Morgan Stanley (UK & US), a Financial service provider.
Conducted financial and legal research and analysis for high net-worth individuals.
Identified risks associated with projects, contract approvals and other client accounting issues.
Team Lead of the Market Risk Analysis
Accountant andAudit executive
R&R Associates, India- 2011 to 2012
Filed tax returns and prepared governmental reports in compliance with strict standards.
Compute taxes owed, prepare tax returns, and ensure that taxes are paid properly and on time
Organize and maintain financial records.
Suggest ways to reduce costs, enhance revenues and improve profits.
Stock Audit done with Major clients.
Team Leader
Aircel, India- 2010 to 2011
Trained and developed new associates on POS system and key sales tactics.
Generated repeat business through exceptional customer
Reported to the district manager regarding all shop and staff issues.
Conducted stock inventories once in week.
Worked with the management team to implement the proper division of responsibilities
Customer Care Executives
Reliance Communication,India- 2008 to 2009
Addressed and resolved customer product complaints empathetically and professionally.
Effectively managed a high volume of inbound customer calls.
Improved call center functionality and service capacity by resolving customer complaints
efficiently and quickly.
Managed high call volume with tact and professionalism.
Travelling with friends, Cricket, Badminton, Social Networking, Dance, Music and Movies
