In my long career I have attained a widely diverse experience in a number of industries, serving from management to C level positions in Marketing, Marketing Research, Service Operations, Sales and Commercial Development, Marketing Consulting, and my prime objective was to achieve the company goals in a thinking out of the box creative manner, when situations demanded so, but certainly through building teams, systems and processes in order to achieve longevity in success. Two things always intrigued me apart from the sense of accomplishment: Knowledge building for my teams and myself and doing things perfect. Those attributes, I would love to have an opportunity to apply at all times in every professional period of my life.
Diverse industry experience at management, director and C level; Strategic thinking; Strategy conceptualisation and detailed implementation; Contact Center Operations expertise, Client Relationship Management, Marketing Know-How, Operational Research and Data Analytics acumen, Crisis Resolution, decision support model building expertise with factoring in all relevant parameters and interrelations.
17 years in the Contact Center Industry serving from various positions, mainly within the Teleperformance Group:
Teleperformance Germany October 2017-end of February 2023 - EMEA Client Services & Operations Director
TLScontact March 2015 - October 2016 - Chief Operating & Service Delivery Officer
Teleperformance Greece December 2007 - March 2015 - Technical Support Business Unit Operations Director
Reading (science, management, literature, philosophy, history), cultural tourism, motorboating, theatrical plays, movies, quality time with the family.
