Experienced Contact Center Asst. manager brings 9+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
CRM Staff education and training Performance improvement Complaint resolution Team leadership skills Healthcare operation Documentation and reporting Inbound phone calls Call center operations Problem-solving skills Verbal and written communication Forecasting, Capacity planning and Scheduling Dashboards and PPTs. Analytical Skill.
Assistant Manager at Movate Technologies Pvt Limited. Jan 2023 to present
Team Lead Operations at Dynamed Healthcare Solutions Jan 2021 to Jan 2023
Associate Team Leader at Unimoni Global Business Solutions Jun 2014 to Aug 2020
Reading, music, Suduku, Puzzle solve,
Dashboard creations, report generation, Driving, Explore new places, Browsing internet to upgrade excel knowledge,
