With over 15 years in a multicultural setting as a Contact Center Operations Manager, I have collaborated with Fortune 500 companies across different industries in EMEA markets (B2B and B2C). My expertise leis in crafting customer service strategies, delivering on customer satisfaction (NPS), and optimizing operational efficiency (SLA, AHT). While cultivating high-performing, large-scale teams in industries like Software and Technology, Mobile Telecommunications, Airlines, Gaming and Logistic, I have also leveraged my MBA, steering successful projects and nurturing robust client relationships to amplify organizational successes.
Six Sigma Yellow belt
MBA
Project Management
Excel Power Query - BI
Qualtrics
QlikSense
MS Project
Sharepoint
Jira
Salesforce
DMAIC
Tableau
Social Media tools
Confluence
MS Teams - ZOOM - Slack
Agile and Scrum methodologies
Contact Center Manager and Global Delivery Manger for Teleperformance Greece:
(Industries: Software, Hardware, Airlines, Gaming, Logistic)
- Leadership and Team Management/ Workforce Planning
- Budgeting and Reporting
- Process Management
- Stakeholder Management
- Presentation
Reading (Literature, Biographies, Geopolitics)
Sports: Tennis, Football, cycling, padel, running
Outdoor activities: hiking, trekking, site seeing
Volunteering
