With an MBA obtained in 2016 from Henley Business School, a Business Administration and Management from the Athens University of Economics and Business from 2010, a Six Sigma Black Belt Certificate from 2023, and my entire experience I am ready to embrace a new challenge and continuously improve myself.
General and Operations Management
Customer Service Operations
Contact Center Management
KPI Design, Implementation and Monitoring
Performance Management
Interviewing
Hiring
Training and Onboarding
Quality Assurance
March 2021 - January 2023, Abu Dhabi, UAE, Wio, part of ADQ, Head of Operations and Customer Experience, Responsible for building the fintech division from the ground up, spanning product, operations, marketing and business development. Being the key person responsible for building and scaling Operations, supported by functional heads (product, marketing, engineering, operations, finance, etc.) based in the Abu Dhabi HQ.
I love what I do, and I am permanently looking to improve my skills and knowledge in every field.
I like to have good results, therefore I am always doing my best for them.
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