I am a customer-focused professional with a positive attitude towards work and an eagerness to learn. I believe my 3-year experience in English Language Teaching, over 2 years in Customer Support and strong experience in collections, recruitment and hospitality prove my knowledge in various areas, flexibility and open-minded approach. These professions and 5 years of experience in domiciliary care ( taking care of my 86-year old grandmother ) taught me to stay patient, focused and be valuable individual and team player.
- MS Office
- CRM system ZIPS
- CRM system Nice
- Remote work experience
- Driving licence (in progress)
- Experience in domicilliary care - assisting with feeding, hygiene, moving, doctor visits, creating free-time activities, supervising when taking medicaments
- 03/2020 - 09/2022 - Collections Coordinator at Johnson Controls spol. s r.o. , Bratislava, Slovakia
As Collections Coordinator I was responsible for queries related to invoices and payments for security system via telephone and email, keeping track of outstanding invoices and processing payments via telephone, assisting customers to set up payment plan when needed and communicating with other departments to ensure smooth service.
- 10/2019 - 10/2020 - Customer Support Representative at Dovera Zdravotna Poistovna a.s. , Nitra, Slovakia
In customer support role I communicated with customers via telephone and email and consulted their situation in health care. I provided information related to their financial situation (e.g. unpaid health insurance), available support from doctors based on regions of Slovakia, supported documentation for medical treatment and details in their personal accounts as well as upcoming special offers in health insurance company.
- 01/2016 - 12/2019 - English Teacher at Zaraz s.r.o., Nitra, Slovakia
As English Teacher in language school Zaraz I led individual and group English lessons based on provided teaching material. Age category of students was from 12 to 60 years old. I monitored their English language improvement by written and oral assessments and provided mentoring to ensure progress and to adapt teaching methods for each student individually. I also participated on presentation of language school to our future students and setting up new contracts.
- Sport - pilates, swimming, hiking, running
- Dance - I cannot say I can dance very well but I like to dance
- Traveling
- Singing in local Church group
- Interest in poetry writing in English and Slovak
- Interest in world literature
