Education:
The University of the West of England: 2008-2011
BA (Hons) Criminology 2:1
• First Year Modules: Introduction to Criminal Justice, Introduction to Criminological Theory, The Individual and Society, Other people’s lives: Comparative Sociology.
• Second Year Modules: Youth Crime Youth Justice, Criminal Networks, Criminal Psychology, Crime Control & Criminal Research and Investigation.
• Third Year Modules: Included a research module in which I aided the introduction of ‘Evidence Based Policing’ in South Gloucestershire for the Avon and Somerset Constabulary.
2006- 2008: St. Margaret’s School, Exeter
3 A Levels: Sociology B, Psychology B, Religious Studies B
2000- 2005 St. Margaret School, Exeter
Grades: 9 A*-C (Including: Maths C and English A)
Work History:
Phones4U, Exeter, Devon: 2012 – 2013
UK Sales Consultant
• General Customer Care -Advice and sales.
• Mandatory Stock Checks with the responsibility of validating stock and checking for stolen products.
• Completing Trade-ups, Repairs and liaison with the Repair Team
• Continual in-service training relating to Company and Customer legal rights (instore and online)
• Continual updating of product knowledge.
The Carphone Warehouse: 2011 – 2012
UK Customer Consultant
• General Customer Services- Aiding customers in their choice from current network phone contract offers; General Customer Care
• 100% Mystery Shopper assessment
• Carrying out a daily Mandatory Stock Check with the responsibility of validating stock and checking for stolen products. Liaising with central warehousing, dealing with delivery stock and verifying incoming stock
• General Stock taking and Audit
• Completing Trade-ups, Repairs and liaison with the Repair Team.
The Clipper Public House: June – September 2010
Waitress and Bar Staff
• Delivered High Quality Customer Service by meeting and exceeding customer expectations
• Team working skills
• Organisational skills and time keeping.
Devon Cliffs Holiday Camp: June – September 2009
Team Leader
• Communicating with different stake holders
• Developing how to pay attention to detail, working under pressure but maintaining a high level of quality
• Co-Ordinating Weekly Forecasting for Orders/Sales
• Supporting Monthly and Quarterly Closing Activities
• General Customer Services –Interaction with holiday makers including entertaining children in cases where queues were long, ensuring queuing for attractions was in an orderly and non-disruptive manner.
• Displaying high degree of flexibility towards job tasks.
SpecSavers Opticians: 2006 – 2008
Pre-Tester
• Updating customer information
• Developing telephone manner
• 100% achieved in mystery shopper assessment
• Developing sensitivity when questioning customer’s health details
• Keeping up to date with latest developments in the company and industry
• Developing communication and listening.
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