Academic Qualifications:
• Aviation Security Management: University Diploma, Edith Cown University Australia, studied in Emirates Aviation College (2011-2012) UAE
• BBA (Bachelor of Business Administration Management) Dr. Ambedkar university - studied in Aryan institute of Management & computer studies- – (2008-2011) UAE
1- Customer Sales and Service Supervisor _ February 2010 - Present
Employers name: Emirates airline UAE/Dubai:
Responsible for managing both inbound and outbound calls, organizing employee schedules and ensuring that the operational objectives of the call center are met
Duties:
Managing a team of approximately 25 employees in a busy work environment.
Motivating the team to achieve high standards and KPI targets.
Handle customer complain effectively in a smooth and professional manner.
Making sure that calls are answered by staff within agreed time scales and in an appropriate manner.
Setting call centre and customer service targets.
Coaching, and motivating people at pace.
Randomly monitoring calls to ensure that standards are high.
Managing information and statistics.
Ensuring that all staff kept informed of legislation, new working practices and technological changes.
Keeping a close eye on staff turnover, absenteeism and overtime.
Managing a large team of staff from diverse backgrounds.
Writing up correspondence that is to be sent to customers.
Attending weekly meeting to review progress and any problems.
Giving centre staff feedback on their performance.
2. Sales Executive _ Aug 2008 - Feb 2010
Employer name: Orbit & ShowTime Company U.A.E/Dubai _ Media City.
Roles and Responsibilities: Selling T.V channels subscription package
3. Reservation & Sales Agent _ Jun 2007 - Aug 2008
Employer name: Novotel & Ibis World Trade Center Hotel. U.A.E/Dubai.
Roles and Responsibilities: Selling hotel packages and loyalty program
