Client Relations, Business Development, Logistics and operation, Lean Methodology, Budgeting, Data analysis, Team Management, Resource Management, Project Restructuring
Aramex KSA – Riyadh 2017 - Present
CRM manager
Basic Role: Analyze the market in order to target new customers and create competitive rates to increase the company market share. Manage the overall customer cycle to sustain business growth. Analyze the performance of sales members to predict any weaknesses in revenue streams or resources. Enhance and monitor the efficiency and effectiveness of sales members through proper application of CRM policies, initiatives, and tools.
Aramex KSA – Riyadh 2012 - 2016
Operation Supervisor/Leader – Special project team
Basic Role: Quality deliverables by managing, coordinating, and monitoring operation activities including planning, scheduling, team-building, warehousing and reporting. Develop and monitor the quality process improvements and efficiency projects within the station
Vantage Point Consultancy UK, Coventry 2017
Strategic marketing consultant
Basic Role: Provide a strategic marketing plan that would increase the customer’s turnover by 250% within 3 three years. The plan included the potential to increase their current market and enter a new market. The research covered the external analysis for the industry to identify the threats and opportunism for the company along with the internal analysis to identify the strengths and weaknesses of the company.
