Detailed continuous improvement manager with over 13 years of experience in change management, process improvement, six sigma, and efficiency improvement within the call center/ customer service industry.
Outgoing personality very strong believer of "Anything or any situation can be improved"
Certified Six Sigma Black Belt,
2 Years Post Graduate Diploma in Management,
3 Years Advanced Diploma in the French Language
Current Employment - Working as a Manager-Lean Digital Transformation with Genpact India Pvt. Ltd. since Aug'21. My main responsibilities are identifying the potential opportunities to deploy digital solutions.
Previous Employment - Worked as a Deputy Manager - Global Analytics with Concentrix India Pvt. Ltd. from Feb'21 to Aug'21. My main responsibilities were to identify the process improvement opportunities and create analytical solutions.
Previous Employment - Worked as a Quality Asst. Manager with Accenture Solutions Pvt. Ltd. from Jul'17 to Sep'20 with job responsibilities of managing the entire quality department of the process with almost 250 customer care agents for a big e-commerce client.
Learning new skills
Improve skills in browsing the internet to find new information
Enjoy talking to people from different culture
