I am a customer-centric professional who is keen to contribute to the profitability of the organisation by exceeding the client's expectation.I have several years of work experience in various units/departments in broadcast media, courier and logistics as a Human Resources staff, Customer Service and a media production staff. Over the years I have contributed to the further growth and development of the organisations in carrying out my duties according to company's guidelines and policies while going the extra mile to exceed customer expectations leading to profitability and retention. I have gained an understanding about the similarity between the human resource and client service as assets of the organisation working collaboratively to perpetuate the continued existence and profitability of the company. I am open to learning as I have a strong urge for professional development to gain additional skills and competences to enable me perform my tasks to the delight of the client. I have excellent communication skills. I multi tasks without compromising on the high quality of service. I enjoy working in a fast-paced, multi-deadline and team oriented environment. I work harmoniously in a team and effectively with minimal supervision.
Empathy
Time management
Leadership/supervisor skills
Problem solving
Proactive
Organisation
Human resources
Office management
Office Manager with Kuntech & Associates (2019 to Date) duties: office management, human resource management, workplace policy implementation, client relationship management, act as point of contact and escalate issues where necessary, complaints handling and issue resolution management, file management, clerical duties assistance.
Admin Executive with Koss Klothings (2013- 2019) duties:client relationship management, liaise with clients on their choices of custom made garments, fabric and accessories management, cost analysis and vendor management, general administration, file management, staff management, motivation, counselling, manufacturing and production assurance management.
Senior Planning Producer with TVC News (2012-2013) duties: source for and give angle of story to reporters, hold assignments meeting and produce the Daily Plan, allocate vehicle to reporters for stories, analyst/guest welfare administration, features files management
Sewing
Creating recipes
Researching
Walking
Gardening
