I am a professional Customer Experience Manager with apt and In-depth expertise is the following;
CRM Strategist, Customer Experience Analytics, E-Commerce Management, Customer Service Champion, Quality Assurance, Process Improvement, Workforce Management and Project Management.
I possess over eight (8) years combined experience in CX, customer service and advance use of different CRM applications with MTN (Telecommunications), Ikeja Electric (Electricity/ Utilities Industry) Opay (Fintech) and presently Gennex (Renewable Energy) Industries.
I developed Opay's Auto-Finance Loan Repayment model, Work-Flow, Structure and Business Process in line with statutory regulations guiding the industry.
Over the years, I have developed sharp skills and experience in adept use of software tools for project planning and development. Also, I have implemented Business Process Automation where I have had opportunity to consult and work.
I am enthusiastic to help and assist clients who require my expertise and skills to hit the ground running.
I have won awards with the team I have managed excellently as well as reaching my targets and development. I have more recently been responsible for a team 11 CX specialists, delegating work to them, ensuring they meet their targets each day and being a hands on manager.
Bachelor of Science Degree
Certified Customer Experience Manager
Gennex Technologies Ltd - Customer Experience Manager
Implemented the CRM currently being used.
Established defined SLAs for Standard Processes.
Paycom Opay Nigeria - Customer Service/Collections Manager
Managed over 50 CS and collection agents in the call center.
Devised standard strategies for operations.
Smashed set targets month by month.
Ikeja Electric PLC - Customer Service Representative
Exhibited great customer-centric passion for issue resolution.
Showed Can-do spirit in all customer related issues.
Travelling, Pitching, Meeting New people, games, movies.
