As a trained Banking and Customer Experience professional, I am excited to take on new roles that gives me the opportunity to contribute to the achievement of organizational goals. I have a track record of successfully managing teams and projects to completion within set timelines.
I am a very focused, passionate, hard working, highly motivated and result-oriented manager with a 'can do' spirit always. I am willing to learn and adapt to new work environment and time zones.
Certified Specialist, Customer Experience (CXS)
Associate, Chartered Institute of Bankers (ACIB)
Fellow, Institute of Chartered Economists (FCE)
PhD (h.c), Business Management
Diploma, Advanced Leadership & Management
SKILLS
Ownership and leadership attitude
Highly organized and administrative
Attention to details
Self-driven and goal-oriented
Emotionally intelligent and flexible
Resourceful and adaptable
Management Consultant, focused on helping businesses harness their potentials for success by providing tailor-made advisory services in Customer management, systems and structures, Business administration etc.
Digital Channels Customer Experience Manager: Managed the end-to-end interaction of customers journey on Digital platforms and touchpoints to ensure top-notch customer experience.
Physical/Branch Channels Experience Manager: Managed the end-to-end interactions of customers journey at bank branches/locations to ensure maximum customer satisfaction, repeat business, retention, loyalty and advocacy.
Reading
Fit-fam
Music
Beach Resorts
