I have many transferrable skills, mainly over 25 years Sales background, including telemarketing, telesales, Account Management, Face to Face, Customer Service | Relations, marketing and utilising social media in a positive awareness capacity, knowledge and experience with using many systems. I feel my strongest skillset is relationship building, trust and empathy. I am reliable, punctual, passionate and enthusiastic and give 110% in everything I do. Made a personal decision that I wanted to use my skills in a more fulfilling way and moved to take an opportunity in the Care Sector following a road traffic accident back in 2019, as I wanted to make positive use of my transferrable skills in a 'rewarding' way and not just for the pay cheque at the end of the month. Making a positive difference to other families life's and their loved ones is priceless. Long term looking into options to replicate my career in Care or similar environment and make a difference overseas to other families lives.
IOSH Managing Safely
First Diploma in IT
National certiuficate in Business and Finance
OCR NVQ Level 2 Customer Service
OCR Level 1 and 2 in Business Studies
Customer Relations Manager at Care UK Chandler Court Care Home (Current)
First port of call for all enquiries from families looking for short and long term 24/7 hour nursing, dementia and residential care for a loved one. Proactive Community and Stakeholder engagement. Promotion of awareness of home. Liaise and plan admissions in conjunction with Home Manager. Promote activities and events in the home in conjunction with Marketing, PR and the homes Activities | Lifestyle Lead. Objective to increase homes occupancy. Exceed budgets set throughout the year.
Helping Hands - Live in Care
Customer Liason Manager
First port of call for enquiries from families looking for live in short and long term care for a loved one. Arrange home assessment visits and continue their customer journey and relationship until care solution has been agreed and put into place.
Live in Co-ordinator
Responsible for both new and existing Carer placements for Live in Care contracts. Manage Carers holiday and ensure sufficient confirtmed cover to ensure no gaps in service.
Agility Risk and Compliance
Account Manager
Manage both existing and new customers health and safety consultancy and training support needs.
Encourage upsell of services to existing consultancy customers - in conjunction with their dedicated Health and Safety Manager
Family man. Married with 4 children and soon to be 3 grandchildren. Passion for Chelsea Football Club. Watching Movies and Box Sets. Spending time with friends and family.
