2005-2009 Graduated from Faculty of Translation & Mass Communication from Ajman University of Science & Technology.
B.Sc. in Media Communication & Translation.
2009 Training course in photojournalism at Gulf Newspaper, Sharjah, UAE.
2009 English Course from British Council, Sharjah, UAE.
Good knowledge in Microsoft Office Package.
Friendly and can adapt easily with people from different backgrounds.
Can work effectively with other departments to produce and deliver the required work.
Successfully manage and organize personal time and workload.
Produce quality work even when under extreme time pressure and deadlines.
HP CCC (Middle EAST) Customer Care Representative (CCR): June 2013 _ November 2014
Behavioral dealing with customers using positive Language.
Offering online complaints support to the customer in professional manner. (Inbound-outbound calls).
Create and update cases with the details of diagnosis and solutions provided.
Handle Angry Customers
Answer calls professionally.
Provide customers with product and service information.
Solid understanding of policies and procedures.
Effectively uses systems and tools.
Report to Team Leader.
HP CCC (Middle EAST) Customer Relations Team Supervisor (CRT)
November 2014 Up-to-date - Customer Service Representative & Proactive Supervisor (back office-complaints):
Delegating tasks.
Monitoring the team’s performance.
Assisting the team by performing the tasks with them.
Helping with training and development.
Completing paperwork.
Handling complaints from both staff and customers.
Helping to hire new staff.
Reporting to senior management.
Maintain monthly reports on the no. of LPO’s created & Complaints registered
