An experienced, customer focused individual, over a six year period I have demonstrated the ability to offer above industry standard customer service through direct customer engagement to multiple online platforms such as; webchat,emails and social platforms. In my experience as a store manager I've had to use my own initiative when it came to customer complaints this lead to above a 98% customer satisfaction, having also implemented a customer service training program which helped the team to gain the knowledge of dealing with complaint when they arise. I have the experience at creating a longevity relationships with distributors and delivery companies, on a daily basis contacting third party companies to discuss company sales, customer enquiries and also delivery enquires.
- Customer Service
- Customer Relationship Management
- Sales
- Business to Business Sales/Communication
- Business to Customer Sales/Communication
Store Manager - Wincanton Vape
I managed day to day operations, opening and closing, creating and exceeding targets, weekly orders of new stock, merchandising, and overseeing the marketing of the business
Sales Assistant - Kilver Court
As a sales assistant, role consisted of one to one customer service, stock control, handling deliveries, merchandising, and much more. I managed brand perception, merchandising, and coordinated in-store teams for one of our high-profile designer brands ‘Dues Ex Machina’.
Store Manager - Gent Street Sneakers
As store manager, for this new retail location, I was responsible for overseeing the stores P&L, staff team, purchasing, and stock control. During my time at the store I exceeded revenue expectations, increasing average conversion rate to 28.5% and UPT to 2.1. I managed a successful customer relationship management (CRM) plan through multiple platforms such as social, email marketing (MailChimp) and through the company’s website.
Interests -
- Business Development - Management - Sales - Fashion Industry
Hobbies -
- Weekend Walks - Exercise - Running - Evenings in
