I have a 3+ years experience working as a customer service representative, where i got to experience different behavioural patterns and provide solutions to Complaints.
Over the course of my career, i have gained experience managing irate customers by maintaining a level of professionalism while attending to customers while performing a range of tasks.
Everyone with experience customer service knows that dealing with aggressive, hysterical, unreasonable and angry customers is an inherent part of the job, yet so few know how to respond the right way.
I have developed valuable skills set that will make me suitable for this position.
Presently a Technical Support Officer (Promoted), i am a computer literate, work with minimal assistant and also under pressure with a consistent track record of high quality delivery on tasks while proffering solutions and contributing to business ideas to deliver optimal results.
I am a good team player and respecter of rule and processes as defined by regulation and will be most grateful if given the opportunity to be part of your Organisation.
Receiving Customers call and attending to their issue
Resolve and give feedback on customers complaint at least within the hour of complaint
Responds to customers queries via phone, email or fresh desk/ live chat platform
Identify customer needs and help customers use specific features
Monitor Complaint on social media and reach out to provide assistance
Follow up with customers to ensure their technical issues are resolved
Document and track customers issue using a ticketing system to ensure quick resolution
Update internal database with information about technical issues and useful discussion with customers.
Good Communication and Listener.
Profound Interest in singing, reading, movies, books, travelling, Learning and acquiring new skills
Community Service: Volunteer in local Charity, teaching and mentoring young people
Excellent Interpersonal team work with a flexible approach to work
Ability to accept criticism and work well under pressure
Excellent customer service Skills
Very fluent in English with a good conversational command
Ability to handle multiple task safely and efficiently
Strong Telephone etiquette
Analytical and a fast learner
MS office (Word, Excel, Power Point)
