Customer service executive, my goal is to provide exceptional service that leaves a lasting positive impression. With a strong background in customer support and a genuine passion for helping people, I am committed to delivering personalized solutions and resolving issues efficiently. I am excel in active listening, empathy and problem-solving, ensuring that every customer interaction is handled with care and professionalism. BY leveraging my excellent communication skills and product knowledge, I effectively address inquiries, provide accurate information and exceed customer expectation. With my dedication to customer satisfaction and my ability to thrive in a fast paced environments, I am ready to contribute to your organizations success by delivering outstanding customer experiences that build loyalty and drive customer retention.
A Bachelors degree in Business Administration equips with a wide range of skills that are highly valuable in a business world. These skills encompass various areas including management, finance, marketing, operations and entrepreneurship.
First and Foremost, a BBA graduate develops strong leadership and management skills enabling them to effectively lead teams, make informed decisions, and drive organizational success. They possess a solid understanding of business principles, strategic, planning and project management.
Furthermore, BBA graduate acquires financial literacy and analytical skills, enabling me to interpret to financial statements, assess investment opportunities and make data driven decisions. We also gain proficiency in marketing strategies market research, and consumer behavior analysis , enabling them to develop effective marketing campaigns and identify growth opportunities.
Moreover, a BBA graduate hones our communication and interpersonal skills, allowing us to collaborate effectively with colleague, negotiate contracts and build strong relationship with clients and stakeholders.
Lastly a BBA graduate develops critical thinking, problem solving, and adaptability skills, enabling them to navigate complex business challenges and adapt to dynamic market environments.
Overall, a BBA Graduate equips with comprehensive skills set that is highly sought after in the business world, making them well-prepared for a wide range of roles in various industries.
Customer Service Executive - From - 19/11/2019 till 08/09/2022 (Interglobe Aviation Ltd.)
A customer service executive is responsible for ensuring excellent customer experiences and maintaining positive relationships with clients. I was handling customer inquiries, resolve complains, provide product/service information, and offer assistance to customer throughout their journey.
Key responsibilities include answering customer calls, responding to emails and live chats, and addressing customer concerns in timely manner. We strive to provide accurate information, offer personalized solutions, and exceed customer experiences.
We often use Customer relationship management (CRM) software to log interactions, track customer issues, and maintain customer records. we collaborate with other departments such as sales or technical support to ensure seamless customer experiences.
Strong communication skills, active listening, empathy, problem solving abilities, and customer centric mindset are crucial success for this role.
In my free time, I have a diverse range of interest and hobbies that help me unwind and explore my creativity. One of my passion is reading, as I find immense joy in immersing myself in difficult world and gaining knowledge across various subjects. Whether is fiction , non fiction or self improvement books. I enjoy the journey that a good book can take me on. I also have keen interest in photography, capturing moments scenes that inspire me. It allows me to appreciate the beauty in everyday life and express my artistic side. Additionally, I enjoy exploring the great outdoors throughout activities such as hiking and camping, as it provides me with an opportunity to connect with nature and recharge. Lastly I love experimenting with cooking and trying out new recipes, as it allows me to creative in the kitchen and share delicious meals with friends and family. Overall these hobbies enrich my life and provide a balanced outlet for my interests and passions.
