Bachelors Degree, English Literature, result 2:1
A-Level: 4 A Levels. Results : A,B,B,C
GCSE : 10 GCSE's. Results: 3x A*, 7x A
Customer Service Manager: 2014-2016
Day to day running of a dynamic team across multiple offices
Reporting, KPI and SLA setting and maintaining
HR elements including inductions, holding appraisal and performance reviews
Customer Service Team founder and Executive: 2013-2014
Created Customer Service policies and procedures
Create Customer Classification model
Create Client quotes and proposals
Organise Client meetings
Handle all general enquiries
Customer Service Executive: 2010-2013
Maintainence of Client records in CRM system
Create Client quotes and proposals
Organise client meetings
Handle all general enquiries
