I have a strong background in Customer Service. I have more than 6 years of experience in the customer support side and 3 years of experience as a customer service lead. Over the course of my career, I have accumulated extensive experience in customer service management, which has equipped me with the skills and knowledge necessary to excel in this role. The anomalous thing is that In my overall career, I have worked with International clients. Here are some key highlights from my background that I believe make me a real contender for the role of customer service.
Team Leadership: I have a proven ability to build, motivate, and lead high-performing support teams.
Process Improvement: I am adept at identifying inefficiencies in the customer support process
Customer-Centric Approach: I am deeply committed to a superior customer experience
Technology Proficiency: I am an expert in using various software to enhance team efficiency and customer interactions
BSc Computer Science,
Customer Engagement, Retention, Sales, Business Development, Computer Hardware, troubleshooting, Client Relationship Management (CRM), International Client Development, Networking, Skilled Multi-tasker, and Time Management.
SAP Certified
Salesforce
JIRA
MALEYAT GROUP
Customer Service Manager Sep 2022-Present
Source Code Pvt Ltd
Customer Service and Sales Lead June-2020-Aug-2022
Systems Limited
Sr Customer Support Executive Apr-2018-May-2020
GE Solutions
Jr. Customer Service Feb 2017-Mr-2018
I used to play cricket whenever I got free time, Also I love traveling and I am quite crazy about exploring new sights. I also watch movies in cinemas
