Bachelor's Degree in Hotel Management and Catrering Technology
May’ 06 – Aug’ 16: Sutherland Global Services Pvt. Ltd.
Highlights:
Managed projects with 150+ Full Time Employees since 2010.
Conduct Weekly/Monthly/Quarterly reviews with clients presenting scores of Key Performance Indicators, Productive metrics with analysis and plan of action for Improvement.
Aug’ 04 – Feb’ 06: AllSec Technologies Pvt. Ltd.
Customer Support Officer – 8/04 to 02/06
Provide on Call Support for customers of an American Credit Card Company. Primary responsibilities were to exceed Quality Scores, Handling Time targets and ensure Customer Satisfaction is given utmost priority.
