I am in confident in my ability to carry out supply chain administration, customer service and operations effortlessly
• Bachelors of science in sociology. Bingham University - 2016.
• Institute of professional managers and administrators of Nigeria (IPMA) – 2022 in view
• Forward African program ¬¬¬- Mckinsey & company USA - 2021 cohort.
• Employability program - GOTNI Leadership Centre, Abuja - 2017
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Client service Officer (CSO) Stanbic IBTC, Damaturu, Nigeria.
• In charge of the day to day operations and customer service administration.
•Managing clients’ enquiries via phone, email or in person and also keeping track of new products on offer as well as emerging trends in clients services.
•As the client consultant, I proffer solutions to their needs and guide them through the policies of the organization and also educate them on the product and services available.
•Building positive clients relations by checking in regularly and following up on active processes.
•Helped bank account holders resolve common issues related to debit cards, signatures, cheque book, credit, loans and saving accounts and any other available services authorized by the management.
•Identifying potential client services concerns and facilitating proactive intervention steps to meet these expectations.
•Responsible for maintaining client records and all forms of documentation processes such as bank verification number, name change, date of birth change, court order and providing pension validation and statements.
•Directing clients’ complaints or complex queries to relevant departments and also recommending product improvements based on clients services feedback.
•Providing clients with technical assistance on product and services uch as mobile internet banking and clients’ USSD (unstructured supplementary service data) code for banking.
Dancing, singing and traveling.
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