I am a hard worker focused on satisfaction and customer retention. I take up every challenge I am given and put my best to ensure I get the work done and on time with my time management skills. I use critical thinking and resourceful nature to manage complex concerns. I have a proven track record in solving customer issues related to product use and inquiries in an effective and professional manner. I thrive in team settings, work efficiently to solve customer problems and always stay cool under pressure.
In my previous role as a customer service advisor, I apply keen eye for detail to help team deliver exceptional results. I am well versed in managing high volume incoming calls and have routinely been praised for my communication and interpersonal skills. I believe that customer satisfaction is key to success, and I have managed to turn many first-time customers into returning ones in the past.
Masters in Business and Management
Two years customer service and telephone marketing
Two years project management
Excellent communication and interpersonal skill
Problem solving skill
Good Time management skill
Risk management skill
Works quickly to address issues
Uses critical thinking to manage complex concerns
A hard worker focused on satisfaction and retention
Focuses on customer satisfaction
Analytical thinker
Microsoft office
Topdel Engineering
Project Manager (December 2020 to September 2022) - Key responsibility: Responsible for day to day management of projects; including coordinating the project team to keep them on track and keeping the project on budget
Eazyerrand Logistics
Customer Service Advisor/ Telephone Marketer (November 2018 to November 2020) - Key responsibility : Knowing the company product inside and out in other to answer customer questions and inquiries. Handling high volume incoming calls, resolving queries as well as maintaining a professional and friendly attitude to customers at all time.
NOMACO Resources Limited
Administrative assistant - Internship (May 2017 to August 2017) Managing and keeping record of suppliers payment and shipment.
I like learning new skills and developing myself. I usually spend my leisure time reading books that inspire me and provides me with new knowledge and information. I also enjoy going to the gym to keep fit and stay heathy. I like participating in volunteer activities especially teaching underprivileged kids. I have been associated with few non-profit organisation over the years.
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