As an experienced Customer Service professional, the posting for a Customer Support Manager for the UK company piqued my interest. While reviewing the job requirements, I was excited to see that the qualification and personal traits are aligned with your requirement and mission.
I bring set of talents that I believe will be valuable to the firm. In my previous role, I honed my abilities in Customer Support and Stakeholder Engagement, providing a solid foundation for the Customer Service position. My people-centric nature and eagerness have afforded me excellent skills. I am looking forward to contribute my strength and proficiency in the field towards your team efforts. Focus on building strong professional relationships has been a valuable asset throughout my career.
PGDBM: Operations, Institute of Management Technology, Ghaziabad, 2006-09
Bachelor of Arts: Humanities, Indraprastha College for Women, University of Delhi, 2001-04
Skils:-
Customer Service
Customer Support
Operations
Stakeholder Management
Compliance
Training
Team Management
Leadership & Development
Customer Satisfaction
Process Improvement
Relationship Building
Business Insights & Analysis
Standardisation of Policies & Procedures
Cost Optimisation
Cost Saving
Vendor Management
Data Management
Customer Profiling
Business Management postgraduate with 15 years of working experience in operations and Customer Service across the industries. Having worked in companies as Asahi India Glass (May 2014 - Dec 2020), Volkswagen (Mar 2011 - Apr 2014), Commonwealth Games (Jul 2009 - Dec 2010), and Cox & Kings (Apr 2005 - Aug 2007), have gained keen interests in resolving issues, customer queries and complaints, interacting with people, coordinating with internal and external stakeholders, presenting business and performance insights with respect to plan v/s achieve targets against service and cost factors.
- an avid traveller, love exploring new places, people and their culture/lifestyle
- an active social worker, donor, charity supporter
- driving
- dance and music
- reading
