I have spent five years developing and perfecting a "customer comes first mentality"; which has proven valuable in driving incremental revenue through referrals, retention and repeat business. I have the ability to smoothly manage complex relationships such as client and vendor dynamics.
Also I have an impeccable professional demeanour, and the ability to adapt to a wide variety of duties.
I am ready for new challenges that will enable me to thrive and grow on a personal and professional level, and eager to develop new skills. While boosting productivity. Also I thrive in an environment where no two days are the same, from assisting clients with any enquires they may have, to managing the delivery of legal documentation and securing their interests through cross department collaboration. More than anything else I am a proactive and organised team player who thrives on meeting targets, and enjoys elevating team performance through friendly office competition.
5 years experience in a Customer Service Lead role
(Client Retention, Collaboration, Client Management, Contract Management, Real Estate)
2 years experience in a Facilities Management role (Vendor Management, Procurement)
Bachelor Of Arts majored in Communications
minoring in Art, Design and Media
Event Management Certificate
Head Of Customer Service From March 2018 to Present
Some of my duties include:
Working with the Real Estate team to secure the interests of high net worth Nigerians and Expatriate Clients in Lagos and Abuja.
Managing the production and delivery of legal documents, acting as an intermediary between landlords and tenants, providing unbiased service for both sides.
Assistant Director Facilities Management From March 2015 to December 2017
Procured service providers for maintenance activities such as air conditioner repair and maintenance, pool cleaning and landscaping.
Followed an extensive procurement process: weighing up price, speed, quality and reputation, to strike the optimum balance between value for money and service delivery
Property Development Intern From September 2014 to February 2015
Visited prospective sites around Lagos, weighing up the value of adding to the portfolio, and the position of pricing against the current market and projected trends.
Attended and contributed project status update meetings, taking minutes, tracking actions and ensured the smooth facilitation and participation of all stakeholders.
I have a wide range of interests & hobbies which include:
Reading
Swimming
Tennis
Travel
Learning Languages
