I possess over 10 years of Customer Experience with providing excellent customer service delivery and administrative support and about 5years of Volunteering as a Care Giver. I worked as a Customer Service Representative with Zain and Airtel Nigeria, where I handled inbound and outbound calls, resolve customer queries, increased customer retention and satisfaction. I have also worked in the capacity of Admin Officer in the various offices where I handled office operations, coordinated events, prepared reports of minutes of meetings, responded to mails, among others. As a volunteered care giver, I have supported Family and Friends that are elderly with physical disabilities by supporting them physically and emotionally and provided companionship. I am very passionate about assisting people thereby making a positive impact in their lives as they go through their challenges. I am looking forward to opportunities where I can apply my skills and passion to a meaningful cause. I am available for recommendations and openings.
Florence Care Certification on:
An introduction to Buccal Route of medication - 2023;
Basic Literacy Checker - 2023;
Dignity in Care;
Equality and Diversity;
Infection Prevention and Control (Level 2- - 2022;
Medication Administration - 2022;
Pediatric Basic Life Support (Infant and Childe) L1&1 - 2022;
Understanding the Behaviour that Challenges - 2022; and
Life Support - 2022
University of Benin (B,A Theatre Arts) 2003;
Hope-bay College (WAEC) 1998;
Hope Children School (FLSC) 1991
Assistant Chief Cultural Officer, Federal Ministry of Art, Culture and the Creative Economy - I assist the Director of the Entertainment Department in overseeing all activities of the office January 2021 - Current.
Caregiver - Aged Mother - Provide attentive care and assistance - 2017 - Date
Inbound Call Centre Supervisor, Airtel Nigeria - March 2010 - October 2011 - Supervised 22 Call Centre Agents in the Inbound Department. Monitored, Trained, accessed their calls and ensured SLAs' are met.
As an ardent lover of peoples welfare and feelings, I love providing assistance flawlessly whenever the need arise to, I enjoy traveling, I am passionate about dancing as it soothes my soul as well as I love cooking and surfing the internet.
