Adequate exposure in service industry; strong customer service orientation. Sales-driven professional with 9+ years of expertise in customer service, with a track-record of success in implementing best practices to increase agent’s sales, and promote higher levels of customer satisfaction. Knowledgeable on MS Word, MS Outlook, MS Excel, MS PPT. Excellent communication skills (verbal / written), with the ability to work effectively within a team setting or independently to exceed all expectations.
