Customer Service Specialist; Business Intelligence Analyst; Negotiation Skills, Customer Support over phone; University degree in Finance and Banking, a second one in Foreign Languages English/German as well as a good command of Romanian and Russian languages; Advanced Excel spreadsheet analysis, Excellent multitasking abilities, high attention to details, advanced computer skills: billing systems and MS Office Suite quick to learn new software, flexible to company's needs, eager to work overtime, Building long-lasting relationships with customers.
Over 8 years as Customer Care Specialist with JVC Moldcell SA (2nd mobile operator). Performed duties as Call Center Representative, Subscription Representative and Quality Assurance Assistant. Helped my company achieve a 15% increase in NPS (Net Promoter Score) over its competitors in customer care field and brand promotion. Worked for the Ministry of Foreign Affairs and European Integration in the process of European integration.
Currently assigned as Corporate Sales Executive in Enterprise Department JVC Moldcell SA (2nd mobile operator). Successfully negotiating sales agreements with businesses, providing technical support and preparing sales reports on KPIs. Working with tax invoices (issuing printing and monitoring them in SAP application).
