Exceptional focus on the task at hand and seeing it through.
Coaching, training and managing a team of over 40 staffs
Excellent understanding of customer satisfaction, retention, journey mapping and the customer's overall experience
Strategic thinking and brainstorming towards achieving company goals and target
Self motivated
Bringing over 8 years of customer relationship, experience and success knowledge to good use in achieving the objectives and target.
Bsc Ed Mathematics/computer science
.
Professional conduct and ethics certificate
De-escalateing conversations for customer service certificate
Managing customer expectations certificate
Customer journey mapping
Sendme ng
Customer success manager.
01/10 2020 - 2022
Union Bank of Nigeria
Customer experience supervisor
01/3/2016 - 2020
AB Microfinance Bank
Customer Relationships manager
2014-2016
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Reading
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