I am looking to further my career in Customer Service/Success leveraging my knowledge and skills with my experience within the industry. I love helping out my customer's with their needs. I take leadership very seriously by keeping a safe working environment for customers and associates, taking count of inventory and mitigate shrink with processes, and keeping to department and store goals.
Customer Service
Leadership & Team Building
Process Improvement
Assessment & Compliance
Retail Risk Management
Data Analysis
Information Management
Issue Resolution
Business Analysis
Relationship Building
Reporting
Document Control
Database Management
Administrative Support
Retail Audit
Project Management
Inventory Management
Financial Planning
Graybar- Nov 2021- present- CSR- Cultivate a deep understanding of the customer’s needs, build strong relationships, and identify new business opportunities with the goal of enabling the customer to maximize value.
The Home Depot- Feb 2013-Nov 2021- associate and department manager-
Assumed reins of multi-functional leadership role, ensuring all day-to-day operations – from customer service, marketing, and sales to account management and human resources ran smoothly. Worked relentlessly to exceed all the performance goals, budget goals, team goals, and sales goals.
Skyzone- Nov 2014- Apr 2015- team member- Adhered to and promoted all the company and department rules, regulations, and policies while ensuring compliance with safety policies and programs within the company.
Spending time with my children, photography, hiking, rollerblading, astronomy, and arts
